Refunds

1. Right to cancel

1.1. Under Article 32 of the Russian Consumer Rights Protection Law, the Customer may cancel the services at any time, reimbursing the provider for expenses actually incurred.

1.2. You do not need to explain why you are cancelling. Feedback is helpful, but is not a condition for a refund.

2. How the refund is calculated

2.1. The unused part of the paid term is refunded: the plan price is divided by the number of days in the plan and multiplied by the number of full days remaining on the date the request is received.

2.2. Example: a 90-day plan costs 399 ₽ and the request is received on day 30. There are 60 full days left: 399 ₽ ÷ 90 × 60 = 266 ₽ to be refunded.

2.3. Payments for additional devices are refunded using the same rule.

2.4. The payment service fee withheld when processing the payment is an expense actually incurred by the Seller and is deducted from the refund. For YooKassa payments, the fee is shown in the payment service account on the payment date.

2.5. A free trial requires no monetary refund. A paid trial is subject to the general refund rules in section 2.1.

2.6. Backup-channel traffic packages: the unused part is refunded in proportion to its volume (the package price divided by its volume and multiplied by the unused gigabytes). If the channel did not work because of the mobile operator’s network and no traffic was used, the full package price is refunded.

3. How to apply

3.1. Contact support through the @Rumivpn_bot or by email at info@rumiserv.app. State the payment date and amount. For card payments, provide the last four digits; for SBP payments, provide the bank used.

3.2. The request is reviewed within 10 calendar days. We communicate the result through the channel used to submit it.

3.3. The refund is made within 10 working days after the decision, using the original payment method: to the card or bank account used for SBP. Credit times depend on the bank and may take up to 30 days.

4. When a refund is not provided

4.1. If the Seller terminated access early because the Customer violated the terms of use (section 7.3 of the service agreement).

4.2. If the paid term has fully expired on the date the request is received.

5. If the service does not work

5.1. Before cancelling, contact support: most connection problems can be resolved in a few minutes using the guide for your device.

5.2. If the issue cannot be resolved due to the Seller’s fault, the unused period is refunded in full, without deducting expenses.

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